Is your Contractor Ghosting you?

Matick Construction Uses Buildertrend to Eliminate being Ghosted!

Paying for a service, only to sit in purgatory wondering if you have just been ripped off is all too common, especially in the construction industry. The demand for trades is at an all time high, and there are plenty of construction companies getting away with poor customer service because they are stretching themselves thin. One of the most important aspects of providing good customer service is through clear communication, it’s important to set the right expectations and have a solid method of communication. Matick Construction understands that communication is key to keeping clients happy, so we set off on a journey to figure out how we can create the best communication model for our clients. We landed on Buildertrend! Check out some of the advantages of working with a contractor who uses Buildertrend….the right way.

1. Client Login

Clients want to be in the know when it comes to their construction project. Monthly check-ins aren’t going to be sufficient. The communication features within the Buildertrend Customer Portal are a dream for our commercial construction clients. Everything our clients need to know about the progress and status of their project is in our client login. It goes way beyond basic messages (but those are included, too). We’re talking the ability to share daily logs, view progress through photos, videos, documents, comments and more. With one central communication system, you leave juggling to the circus clowns. Our clients don’t have to search through emails, texts, voicemails and even notes written on the back of receipts to keep up anymore. Talk about easy!

2) Transparency

This word is good for more than just grabbing attention. It represents the new standard in construction and renovating. Our clients want full disclosure on every element of their project.

Buildertrend enables you to provide the level of detail our clients want. By offering this kind of transparency, we are building trust – a key element to building our client relationships. Our clients feel more included and at ease knowing where their project stands.

That’s why our Customer Portal gives you the option to see the details you want to see. We give access to the job schedule, a running job total and a record of all communication, you’ve mastered the three T’s: transparency, traceability and transcending expectations.

And, full disclosure, clients are going to love that.

3) Buildertrend makes you look good

Organization is a true art form. Lucky for you, our cloud based software gives you the skills to become the Picasso of perfected processes.

Construction projects are stressful for those in charge, whether you are the owner or an operations manager etc., people are counting on you to pick the right construction company to work with. Anything you can do to make things more seamless and simple goes a long way. That’s where we come in.

There’s no jumping from system to system, hunting down emails or a never-ending stream of face-to-face meetings. The entire journey has gone digital for both builder and client. That includes design selections, making payments, asking questions and signing agreements like sales proposals and change orders.

This level of organization makes things easier than ever for our clients. We told you you’d be looking good!